Shipping Policy
At Bebony, we are committed to ensuring your orders are processed and delivered efficiently. This Shipping & Delivery Policy outlines our procedures for order handling, payment terms, and delivery arrangements for both in-stock and made-to-order products.
1. Order Processing & Payment Terms
For In-Stock Products
– Deposit Requirement: A 30% deposit of the total order amount is required to confirm your order for in-stock items.
– Balance Payment: The remaining 70% balance must be paid in full before your order is shipped. We will process and ship in-stock orders within 3 business days upon receipt of full payment.
For Made-to-Order Products
– Deposit Requirement: A 30% deposit of the total order amount is required to confirm your custom order and initiate production
– Balance Payment: The remaining 70% balance must be paid in full before your order is shipped. We will notify you via email once production is completed and your order is ready for shipment.
– Production Lead Time: Production timelines vary based on order quantity and product specifications, and will be confirmed with you upon order placement (typically 15–45 business days).
General Verification
For first-time orders or shipments to new addresses, additional verification may be required to ensure security, which may slightly extend the processing time.
2. Shipping Methods & Costs
Shipping Options
-Sea Freight: Ideal for large bulk orders, with a delivery timeframe of 25–45 days (varies by destination port). Cost-effective for high-volume shipments.
– Air Freight: Fast delivery option for medium to large orders, with a delivery timeframe of 5–10 business days. Suitable for time-sensitive shipments.
– Land Freight: Available for regional deliveries (e.g., within Asia/Europe), with a delivery timeframe of 7–15 business days.
– Express Courier: For small orders or urgent shipments, with delivery in 3–7 business days worldwide (e.g., DHL, FedEx, UPS).
Shipping Cost
– Shipping fees are calculated based on the chosen shipping method, order weight/volume, and destination address.
– The exact shipping cost will be provided for your confirmation before you make the shipping payment.
– We can arrange shipping via our trusted freight forwarders upon your request, with the shipping fee collected separately.
3. Delivery Timeframes
– In-Stock Items: Once full payment is received, delivery times follow the respective shipping method timelines above.
– Made-to-Order Items: After production completion and full payment, delivery times follow the respective shipping method timelines above.
4. Shipping Address
– Please ensure your shipping address (or port of destination) is accurate and complete.
– We are not responsible for delays or additional costs incurred due to incorrect address/port information provided by the customer.
